To ensure you find the perfect fit for each style, please consult the sizing information provided on each product page.
However, here are some general tips to help you determine your size: When purchasing boots and dress shoes, it is generally advisable to order the same size you typically wear in other high-quality leather boots or dress shoes. Alternatively, you can opt for a half size smaller than your regular sneakers. If you find yourself between sizes, we recommend selecting the smaller size. This is because the leather will naturally stretch and conform to your feet over time, so starting off with a snug fit is best for a long-term relationship with your boots. For sneakers, it is usually best to order the size you would typically wear in athletic sneakers. If you are between sizes, we recommend choosing the larger size.
If you are still unsure about sizing, please don't hesitate to send us an email. We would be happy to assist you in finding the right size!

At Meller Moss, we design our products with versatility in mind, so you can work hard and also enjoy your weekend. We prioritize comfort, durability, and top-quality materials to provide direct-to-consumer footwear at the lowest markup in the industry. Your life is multi-dimensional, and your footwear should be too. Visit our "Our Story" page for more information about us.

Meller Moss designs its shoes in-house, with the company's team located at its headquarters in Oxford, UK. However, Meller Moss does not have any physical stores and is currently an eCommerce-only brand. The products are manufactured in Spain and sold directly to consumers through its online platform.

Our products are carefully handcrafted by skilled artisans in world-class manufacturing facilities in Almansa (Spain), and we stand behind the quality craftsmanship of all our suppliers and manufacturing partners. Our commitment to ethical labor practices and environmental responsibility is paramount, and we take pride in building products and a brand with integrity. If you have any questions about our manufacturing process, quality standards, or the origin of a particular product, please don't hesitate to contact us. We would be delighted to provide you with all the information you need.

Some maintenance can go a long way in keeping your Meller Moss footwear in top shape! You can find helpful tips on how to care for your boots in our boot care guide. We design our products for durability and longevity, but they may still require some additional care from time to time. For professional care services such as resoling your boots, please refer to our recommended cobblers page. Each of our cobbler partners has been carefully selected for their excellent reputation with local customers and their experience with our products. They can provide you with the necessary care to ensure your Meller Moss footwear lasts for years to come, whether you need a quick shine or a full resole.

While our boots and shoes are water-resistant and will keep your feet dry on rainy days, we advise against standing in puddles for extended periods. Our welt-constructed products have a leather welt between the upper and the sole, which creates a barrier against water entering the shoe and makes them easy to resole. Please note that our suede products also feature top-tier construction methods and added preventative protection, but they are not as water-friendly as other leather types. To maintain their quality, we recommend keeping them dry as much as possible.

We offer free express air shipping for all orders. Please allow 1-3 business days for processing at our warehouse before shipment. During the holidays, processing times may be longer due to high order volumes. Once your order ships, you'll receive a tracking number and can expect delivery within 1-5 business days. Currently as of 2023 we will be using DHL Air Express Services as a primary career. Please note that orders placed after 2pm ET for expedited shipping will process on the next business day. Orders that are recieved on holiday times might not be prossed same day, as it could take up to 48 hours extra. If you have any special circumstances or require even faster shipping, please reach out to us via email and we'll do our best to accommodate your request.

At Meller Moss, we are committed to ensuring your satisfaction with our products. In the event that you receive the wrong size or experience any issues with your order, such as a manufacturing error, we offer free returns or exchanges within select countries, including the USA, Canada, and EU countries. For international shipments upon exchanging, we do charge a small fee. To initiate a return or exchange, please provide us with a video and photographic evidence of the error, along with your order number, via email. Please contact us via email, and we will provide further instructions on the process.

As long as the items are unworn, undamaged, in re-sellable condition (with no wear or creases on soles), and in their original packaging your return or exchange will be accepted. Your return request must be submitted within 48 hours of receiving your original order.

For more information, please review our full return policy. To start an exchange or return, please sign up or simply email us! Our customer care team is always available to assist you, so feel free to contact us via email if you have any questions or concerns.

Meller Moss designs its shoes in-house, with the company's team located at its headquarters in Oxford, UK. However, Meller Moss does not have any physical stores and is currently an eCommerce-only brand. The products are manufactured in Spain and sold directly to consumers through its online platform. All products will be shipped from Spain.

Our products are carefully handcrafted by skilled artisans in world-class manufacturing facilities across Almansa (Spain),  and we stand behind the quality craftsmanship of all our suppliers and manufacturing partners. Our commitment to ethical labor practices and environmental responsibility is paramount, and we take pride in building products and a brand with integrity. If you have any questions about our manufacturing process, quality standards, or the origin of a particular product, please don't hesitate to contact us. We would be delighted to provide you with all the information you need.

We love working on exciting things with new people. If you have a great idea, send us an email and we'll get in touch if it's something we can work on together.

At our company, we prioritize transparent pricing and therefore do not offer sales or discounts at all times. We take pride in providing our customers with high-value products year-round, including our friends, family, and new customers. However, we understand that some customers may be on a tight budget, so we may have lightly used pairs or factory seconds available at a discounted price. If you're interested, please send us an email with the style and size you're looking for, and we'll do our best to accommodate your request. We are dedicated to maintaining our brand and products with integrity, and we take pride in our manufacturing processes. If you have any questions regarding our commitment to quality, production processes, or the origin of a particular product, please feel free to reach out to us via email. We are always happy to answer any questions you may have.

Yes! You can pick up an electronic gift card here.

To ensure you find the perfect fit for each style, please consult the sizing information provided on each product page.However, here are some general tips to help you determine your size: When purchasing boots and dress shoes, it is generally advisable to order the same size you typically wear in other high-quality leather boots or dress shoes. Alternatively, you can opt for a half size smaller than your regular sneakers. If you find yourself between sizes, we recommend selecting the smaller size. This is because the leather will naturally stretch and conform to your feet over time, so starting off with a snug fit is best for a long-term relationship with your boots.For sneakers, it is usually best to order the size you would typically wear in athletic sneakers. If you are between sizes, we recommend choosing the larger size.If you are still unsure about sizing, please don't hesitate to send us an email. We would be happy to assist you in finding the right size!

If not stated otherwise, our men's footwear is available in the 'Standard' width, which is similar to a traditional D width and fits about 80% of people in the US. It's also slightly wider in some areas for added comfort. We recommend the Standard width for customers who usually wear E widths.

For some models, we offer a 'Wide' width option, which is ideal for customers who wear EE or EEE widths. You can find a complete list of styles available in Wide on our website.

Some customers who wear EE widths have found that ordering ½ size larger than their regular size in our Standard width works well for them. Similarly, many customers who purchase C widths have had success by ordering ½ size smaller in our Standard width.

If you don't see your size or width listed, please let us know by sending us an email with specifics details. We're constantly reviewing and evaluating what sizes to add, and your input is valuable to us.

If you have any further questions, please don't hesitate to contact us via email.

Our boots are designed to have a snug fit initially because the natural leather will gradually stretch and conform to your feet over time. However, it's important to note that they should not be uncomfortably tight. The sturdy leather used in our boots may take more than a few wears to break in properly, but the upside is that once the leather becomes more flexible and your feet adjust, you'll have a durable and long-lasting pair of boots that can withstand years of wear.

At our company, we prioritize your comfort when designing our footwear. To achieve all-day comfort, we employ several techniques depending on the style, such as incorporating glove leather lining for a gentle feel, cork bed midsoles that adapt to the shape of your feet over time, EVA foam comfort strips (commonly used in athletic shoes) to absorb shock, and anti-fatigue steel shanks to support your arch and provide additional stability. As a result, you'll enjoy a comfortable footbed and a seamless walking experience.

We utilize cow leather for our products, which is sourced from Spain and tanned in Portugal. Cow leather is known for its durability and versatility, making it an excellent choice for various leather goods. Our sourcing and tanning processes prioritize quality and sustainability, and we work closely with our partners to ensure that our leather meets our high standards.

At Meller Moss, our aim is to restore quality and versatility to footwear. We take great pride in crafting shoes that are not only sophisticated enough for special occasions but also reliable enough for everyday wear. Our products are designed to complement any outfit effortlessly, and for inspiration, we've curated a limited selection of styles on our Luxury Leathergoods page. If you're looking for more style ideas, we invite you to follow us on Facebook and Instagram and check out what our community is sharing using #mellermoss. We always love to see how our customers style our products, so feel free to share your own on social media!

Our boots and shoes are designed to be water-resistant, which means they can keep your feet dry during normal rainy weather conditions. However, we do not recommend standing in puddles for an extended period. Our products with welt construction have a leather welt between the upper and sole, which helps prevent water from entering the shoe, and makes them easy to resole. It's worth noting that our suede products are constructed using the same top-tier methods and offer added preventative protection. However, suede leather is not as water-resistant as other leathers, so we advise keeping them as dry as possible.

The Goodyear welt method is considered the gold standard for footwear construction and is used only in the top 1% of men's shoes. It creates a virtually waterproof seal at the insole and allows for complete resoling of your shoes. The process involves sewing the thread through the welt, upper, and insole rib, and then attaching the welt to the outsole using a separate stitch. Both of these stitching points use a lockstitch to prevent unraveling in case of breakdown at any particular point in the shoe. Though time-intensive and requiring specific machinery, this method ensures your Mellers will last for years to come with proper care..

To learn more about the Goodyear welt construction method, we invite you to check out our guide.

Vibram Sole refers to a type of sole made from recycled Original Vibram® rubber. It is a high-quality and durable sole that is commonly used in footwear, particularly in hiking and outdoor shoes. The Vibram Sole is known for its excellent grip and traction, making it ideal for use in rugged terrain or slippery surfaces. Many footwear brands use Vibram Soles in their products, as it is a trusted and reliable sole material.

We often experience high demand for our products, but we regularly replenish our inventory on a rolling basis. Although we cannot provide specific dates for restocks, we offer a waitlist option for customers who want to be notified when a particular size or style becomes available again. Simply click the "Join Waitlist" button on the product page, enter your email address, and we'll send you an email as soon as the item is restocked. This is the best way to stay updated on product availability and ensure you don't miss out on your desired style or size.

“What do I wear these with?” is one of the most common questions customers ask us after picking up their first pair of boots. Because Mellers are designed to be as versatile as our favorite day of the week, they’ll go with just about anything from jeans to a suit — but that doesn’t mean we don’t have a few recommendations!After consulting with content creators and members of our in-house design team, we started Mellers Thread to showcase some of our favorite apparel and accessories that are sure to give you some style ideas and help you level up your outfit in simple ways. Hopefully you enjoy these as much as we enjoyed putting this together!Note: Some Mellers Threads items may have different shipping & return policies than a pair of boots. Please reference this page for a list of important policies by brand partner.

Standard shipping is provided free of charge within the USA, CA & EU countries. Please refer to your checkout page for more info.  It takes 1-3 business days to process orders at our warehouse before they are shipped. However, during the holidays, the processing time may be longer due to a high volume of orders. Once your order is shipped, you will receive a tracking number, and within 24 hours, you can view the estimated delivery date. Orders placed within the US typically take 1-5 business days to arrive after shipping. If you have any special requirements or need your order to arrive even faster, please send us an email, and we will do our best to accommodate you.

Definitely! If you are sending orders to Armed Forces addresses such as APO/FPO/DPO, we'll be shipping them through USPS Priority mail. Although this method is relatively more costly than shipping to a residential address, we're pleased to show our support for our Armed Forces personnel and will gladly bear the shipping charges for these orders. However, if you require a return or exchange, we would appreciate it if you could cover the cost of return shipping.

We do offer international shipping! Despite the added cost and logistical challenges, we strive to make our products accessible to customers worldwide and continuously explore ways to enhance the global shopping experience. To learn more about shipping to your destination, please refer to our International Shipping & Returns page linked here.

In case you have not received a confirmation email yet, there are a few actions you can take: Firstly, check your spam folder since some email providers might mistakenly classify our emails as spam. Secondly, if you use Gmail, check the "Promotions" inbox by clicking on the tab at the top of the page. If none of these steps work, please send us an email and we will assist you with your order status. To guarantee that you receive our emails, please add contact@mellermoss.com to your address book and safe-sender list.

IIf you have not received a tracking number via email within 5 business days of placing your order, please feel free to reach out to us via email and we will be happy to assist you. Once your order ships, you will receive a shipping confirmation email that includes the tracking number.

IIt's normal for newly issued tracking numbers to take up to 24 hours before they become active from the time you receive your shipping confirmation. However, if it's been more than 24 hours and your tracking number is still not working, please don't hesitate to send us an email so we can assist you with getting a status update.

It is common for accessories to be shipped separately from other items, so it is possible for them to arrive at different times. If you are worried about the status of the rest of your order, you can reach out to us by email and we will gladly assist you in checking its status.

To ensure that your boots arrive promptly, we aim to package and ship your order as quickly as possible. Therefore, any modifications to your order, including product changes, address alterations, or cancellations, must be requested as soon as possible after the order is placed. We will try our best to fulfill your request, but we cannot guarantee that changes can be made once the order has been submitted. Depending on the time elapsed since the order was placed, changes to the order may incur a $17.60 fee. If you need to adjust your order, please send us an email.

Certainly! Klarna offers customers the option to pay for their order in 4 interest-free installments or set up a monthly payment plan. Your order will still ship immediately regardless of the payment option you choose. Simply select "Klarna" during checkout, and you'll be billed based on your chosen payment plan. Keep in mind that some customers may be required to make a higher initial payment, and Klarna is only available in the United States. Also, please note that loans are made or arranged pursuant to a California Financing Law license if you're a CA resident. For complete terms, please visit the Klarna website.

At our company, we take great pride in the quality of our accessories and want to ensure that our customers are completely satisfied with their purchases. However, we regret to inform you that we do not accept returns or exchanges unless the item ordered is damaged. If you have received a damaged accessory, please contact our customer service team within 48 hours of receiving your order. Our team will be happy to assist you with the process for exchanging or returning the damaged item. Please note that you will need to provide photographic evidence of the damage and your order number when contacting us. Thank you for your understanding.

At Meller Moss, we take great pride in the quality of our products and want to ensure that our customers are completely satisfied with their purchases. However, we regret to inform you that we do not accept returns or exchanges unless the item ordered is damaged. If you have received a damaged product, please contact our customer service team on email contact@mellermoss.com within 48 hour of receiving your order. Our team will be happy to assist you with the process for exchanging or returning the damaged item. Please note that you will need to provide photographic evidence of the damage and your order number when contacting us. Thank you for your understanding.

If it has been more than 14 business days since our warehouse received your return or exchange request made through our online portal, please contact us using the provided link so we can expedite the process for you.We are proud of our manufacturing processes and are fully committed to building products and a brand with integrity. If you have any questions about our process, commitment to quality, or want to know where a specific product was made, feel free to send us an email. We would be happy to answer your questions!

After your return has been received by our warehouse, it may take up to 2 weeks to process your refund or issue store credit. If it has been more than two weeks and you haven't received your refund or store credit, please reach out to us via our contact form.

To keep your Mellers boots in top condition, a little maintenance can go a long way. You can find some helpful tips on how to care for your boots by checking out our boot care guide.While all of our products are designed to last a long time, they may require additional care at times. For professional help with tasks like resoling your boots, we recommend referring to our list of recommended cobblers or our guide to finding a reputable cobbler in your area. Our selected partners have been chosen based on their experience with our products and their excellent reputation with local customers, ensuring that your Mellers will last for years to come, whether you need a quick shine or a full resole.

We have designed all our footwear to prioritize durability, comfort, and versatility. Our men's boots and dress shoes are constructed to be resoleable, while our sneakers may not be easily resoleable.If you need to resole your boots or shoes, we provide a list of our recommended cobblers, along with a guide to help you find a suitable cobbler in your area.

To maintain your Mellers and ensure they remain in great shape, refer to our shoe care guide and our list of recommended care products. Please be aware that any products you apply to leather may alter its appearance, typically causing it to darken slightly. We advise testing new care products on a small, inconspicuous section of your footwear before applying them more widely. The inside of the heel is a good place to begin.

Our Boots collection is designed to withstand inclement weather, thanks to the natural oils and waxes present in many of our leathers. However, if you wish to provide additional protection to your boots or shoes, we suggest using the Cobbler's Choice Waterproofing Spray, which is suitable for both leather and suede.Please note that applying any shoe care products to leather may alter its appearance, usually resulting in slight darkening. To be on the safe side, we suggest testing new shoe care products on a small, inconspicuous section of your footwear before applying them more broadly. The inside of the heel is a good spot to begin testing.We are proud of our manufacturing processes and are fully committed to building products and a brand with integrity. If you have any questions about our process, commitment to quality, or want to know where a specific product was made, feel free to send us an email. We would be happy to answer your questions!