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Discover the extras included in your purchase: dust bags, wooden shoe trees with Meller Moss logo (if ordered together), protective sponge, and the shoe box itself.
We follow the MTMO standard for our made-to-measure orders, ensuring the highest quality and sustainability. Our team of specialists thoroughly check each shoe before shipping to deliver a luxurious purchase. The process takes an average of 7 working days, resulting in a 1:1 final product.
Enjoy free worldwide shipping on all our products! We make it easy for you by including the shipping cost in the product price, so you don't have to worry about any extra fees at checkout.
Please note that taxes and duties may apply depending on your country's regulations and are the responsibility of the customer. Shop with confidence and enjoy the convenience of hassle-free global shipping.
At Meller Moss, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer hassle-free refunds and exchanges. Simply provide us with video and pictures of the damaged or wrong product, along with your order number, and send it to our email contact@mellermoss.com within 14 days of receiving your order. We recommend that you contact us as soon as possible to validate your request. Please note that the product must be in the same condition, same packaging, and unworn (if worn, it must be on a carpet).
Once we receive your returned product, we'll examine it to ensure it meets our standards. If it passes, we'll issue either a refund or an exchange. However, if the product has been worn or is not in the same condition, we won't be able to proceed with the refund or exchange. In such cases, we'll send the product back to you, and you'll need to cover the shipping cost, which is 40 EUR for shoes and sneakers and 50 EUR for boots. The product will be shipped back to your destination.
Please also note that the shoe must be worn on a carpet for testing purposes, and our team in the factory is able to easily detect if the shoe has been worn for a longer than usual time. If we initiate a refund, we'll refund the payment back to your original payment method via Shopify Payments. It will take 14 days for the refund to arrive in your account.
Embrace your sense of adventure with The Wanderer, the perfect travel duffle for all your journeys. Crafted from a combination of dark brown, olive, and fawn painted full grain leather, this duffle bag is both durable and stylish. It measures 21.6 x 11.8 x 11.0 inches / 55 x 30 x 28 cm, making it the ideal size for an overnight or weekend trip. The bag features an outside pocket for easy access to your essentials, as well as a fully lined interior and a removable shoulder strap. Handmade by skilled artisans in Ubrique, Spain, using traditional techniques passed down through generations, The Wanderer is a testament to the timeless art of leather craftsmanship.
Discover the art of Patina, crafted by Mario Rodrigues, also known as Mr. Patina, a skilled craftsman working in our factory in Spain. Mr. Patina has been a valued member of the Meller Moss team, and his hand-coloring technique for shoes was a groundbreaking innovation in the 80's and has since become an icon in the world of luxury shoes and leather goods.
Using the Patina art craft method, each shoe is individually hand-dyed to create a completely unique patina with an aged effect. The process begins with unfinished crust leather, which has been tanned and handled but not dyed.
Each shoe is meticulously hand-dyed by Mr. Patina using white cloths, brushes, and sponges. This creates a unique look on every pair of shoes, giving them a special personality and "soul". With attentive care and superior savoir-faire, Mr. Patina perfects the personality of each pair of shoes. His work for Meller Moss has been positive, and we are proud to have him as a member of our team.
Follow his work on Instagram at @mr.patina and experience the timeless art of Patina and the individuality it brings to your footwear collection.
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can also email us directly on contact@mellermoss.com and we will be happy to assit.
We can ship to any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. The product will not be displayed if the product wont be able to be shipped to your destination.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Most of the products could be delivered within 1-3 working days via DHL AIR EXPRES SERVICES.
Please also note that on average, we have a standard manufacturing time of 7 working days, and shipping time of 3 working days throughout the world.
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